FAQ

・I haven't heard from the shop after placing my order

→If you have not received an order confirmation or shipping notification email from tomonie, your email settings may be blocking our messages. Please kindly check your spam folder to see if they have been filtered there.

(Currently, it is difficult for emails to reach icloud and docomo addresses.)

If the emails are not in your spam folder

It is possible that the email address entered during registration was incorrect or that a system error has occurred. In that case, please contact tomonie via the inquiry form (contact). (Please include your name and the date and time of your purchase.)