Refund Policy

Returns and Exchanges

In principle, we do not accept returns unless the product is defective. If a product is defective, we will accept a return or exchange only if the following conditions are met:
・You must contact us within 7 days of the product's arrival.
・The product must be unworn after being opened.
* "Product arrival" refers to the status of "delivered" or "posted" by the delivery carrier, as confirmed via the tracking number after we have shipped the product.
* Shipping costs for returns or exchanges will be borne by the customer.
Thank you for your understanding.

Defective Products
We take every possible measure to inspect and ship our products. In the unlikely event that you receive a defective product, we will exchange it for a non-defective one. Please contact us at the address below.

tomonie.studio@gmail.com
After we receive your inquiry, we will verify the defect, and if it is judged to be a clear manufacturing defect, we will provide instructions for an exchange or return.
* However, this is limited to cases where you contact us within [7 days] of the product's arrival.
The date of arrival is the date the delivery was completed, verified by the tracking number.

Returns and Exchanges Due to Customer Convenience
We sincerely apologize, but we cannot accept any returns or exchanges due to customer convenience. Customer convenience includes, but is not limited to, the following reasons:

・The product differs from what you imagined
・You ordered the wrong product or size
・The product was soiled, damaged, or lost while in your possession
・The product was stolen while in your possession
・Other reasons attributable to the customer